# Kesho Docs

> Sell tickets, run your events and check people in. Step-by-step guides for organizers, with the screens you'll see.

## Start here

- [Create your organization](https://docs.kesho.eu/start-here/create-your-organization.md): Your account, your organization and the address of your page, in a few minutes. Free events can go on sale as soon as it's done.
- [Connect Stripe](https://docs.kesho.eu/start-here/connect-stripe.md): Your own Stripe account receives what participants pay and sends it to your bank. You need it for paid tickets only.
- [Create your first event](https://docs.kesho.eu/start-here/create-your-first-event.md): Four short steps, from the name to the tickets. Everything can be changed afterwards, in the event's tabs.
- [Publish and share your event](https://docs.kesho.eu/start-here/publish-and-share.md): Once published, your event has its own page and is on sale. Share its link, and follow it from the event's overview.

## Events and tickets

- [Event details](https://docs.kesho.eu/events/event-details.md): Everything about an event in one place, once it's created, from its name and link to the chat and the ticket design.
- [Ticket types, prices and capacity](https://docs.kesho.eu/events/ticket-types.md): Standing and VIP, early bird and regular, students and members. Each ticket type has its price, quantity, sales window and limits.
- [Free events and free tickets](https://docs.kesho.eu/events/free-events.md): Free tickets cost nothing and need no Stripe. Participants reserve their place and get a ticket scanned at the door.
- [Series: one event, several dates](https://docs.kesho.eu/events/series.md): A weekly club night, a monthly quiz, a run of shows. Set it up once; each date has its own tickets and places.
- [Private events and access codes](https://docs.kesho.eu/events/private-events.md): An event only people with its link can see and buy for. Members' nights, private parties, pre-sales.
- [Lineup and performers](https://docs.kesho.eu/events/lineup.md): The running order of the night, on one or more stages, shown on your event page and in the app.
- [Pictures and media](https://docs.kesho.eu/events/media.md): The cover picture and how it's cropped everywhere it appears, and a gallery of photos and videos.
- [Event languages](https://docs.kesho.eu/events/event-languages.md): Offer your event in several languages. Participants see it, buy and receive their tickets in theirs.
- [Change or cancel an event](https://docs.kesho.eu/events/change-or-cancel.md): Move a date, change the venue, or call it off. Participants are told by email, and can be refunded in one go.
- [After the event](https://docs.kesho.eu/events/after-the-event.md): A finished event is locked, but its page stays online and its figures stay yours. Add photos, and make the next edition from it.

## Selling and payments

- [Payment methods](https://docs.kesho.eu/selling/payment-methods.md): Choose how participants can pay, from cards and wallets to local methods like Bancontact and iDEAL.
- [Fees and payouts](https://docs.kesho.eu/selling/fees-and-payouts.md): What a ticket costs you, what you receive, and when Stripe sends it to your bank.
- [Currencies](https://docs.kesho.eu/selling/currencies.md): Each event sells in one currency. Which ones you can use depends on your Stripe account's bank accounts.
- [Promo codes](https://docs.kesho.eu/selling/promo-codes.md): Discounts participants type at checkout, for all your events or one, with a limit of uses and an end date if you want.
- [Support the organizer](https://docs.kesho.eu/selling/support-the-organizer.md): Let participants add a voluntary contribution to their order, on top of their tickets.
- [Orders](https://docs.kesho.eu/selling/orders.md): Every order of every event in one list: find one, see what was paid and what you receive, resend the tickets, export.
- [Refunds](https://docs.kesho.eu/selling/refunds.md): Give money back for some or all tickets of an order, or cancel tickets without a refund. The participant is told by email.
- [Receipts and invoices](https://docs.kesho.eu/selling/receipts-and-invoices.md): Stripe emails each participant a receipt for their payment. Invoices, when someone needs one, come from you.
- [Ticket designs](https://docs.kesho.eu/selling/ticket-designs.md): How the PDF ticket looks: its format, colour, logo and picture, and what's printed on it.
- [Sell on your website](https://docs.kesho.eu/selling/sell-on-your-website.md): Put a ticket block or a "Buy tickets" button on your own website. Participants choose and pay without leaving it.

## At the door

- [Set up door scanners](https://docs.kesho.eu/door/door-scanners.md): Turn any phone into a ticket scanner with the Praticable Scan app, in a minute, for each event.
- [Check people in](https://docs.kesho.eu/door/check-in.md): Scan tickets at the door, follow arrivals live from the admin, and check someone in by hand.
- [Guest list and invitations](https://docs.kesho.eu/door/guest-list.md): Invite crew, artists, press and friends. They accept by email and get their tickets, scanned at the door like any other.
- [When a ticket is refused](https://docs.kesho.eu/door/refused-tickets.md): What each red screen in the scanner app means, and what to tell the person at the door.

## Your audience

- [Community](https://docs.kesho.eu/audience/community.md): Everyone who bought or received a ticket from you, in one list, with who comes back and who you haven't seen in a while.
- [Followers and new event emails](https://docs.kesho.eu/audience/followers.md): Participants can follow your organization. When you publish an event, they hear about it by email and in the app.
- [Messages to attendees](https://docs.kesho.eu/audience/messages.md): Send an email (and an app notification) to everyone with a ticket for an event, or to some of them.
- [Event chat](https://docs.kesho.eu/audience/event-chat.md): A chat for the people going, in the Kesho app, open around the event. You post announcements and keep it friendly.
- [Tracked links and where participants come from](https://docs.kesho.eu/audience/tracked-links.md): Know which post, newsletter or flyer brings participants and sales, with a tracked link for each campaign.
- [The marketplace](https://docs.kesho.eu/audience/marketplace.md): kesho.eu lists the public events of every organizer, so participants who don't know you yet can find you.

## Your organization

- [Your organizer page and style](https://docs.kesho.eu/organization/organizer-page.md): Your page on Kesho, with your logo, colour, cover photo and words, and the look of your event pages and emails.
- [Legal details](https://docs.kesho.eu/organization/legal-details.md): Who sells the tickets, legally. Shown to participants on paid events, printed on emails, and required before selling paid tickets.
- [Team members and roles](https://docs.kesho.eu/organization/team.md): Invite the people who work with you, free and without limit, each with the role they need.
- [Venues](https://docs.kesho.eu/organization/venues.md): The places you host events, saved once with their address, pin on the map and capacity, then picked when you create an event.
- [Your account](https://docs.kesho.eu/organization/your-account.md): Your own details, your sign-in email and password, passkeys, and your organizations. They follow you across organizations.
- [Notifications](https://docs.kesho.eu/organization/notifications.md): Choose what you're told about, by email and in the admin, and get a daily summary.
- [Several organizations](https://docs.kesho.eu/organization/several-organizations.md): One account for all the organizations you work with. Switch between them from the top of the menu.
- [Export your data and close your organization](https://docs.kesho.eu/organization/close-your-organization.md): Download everything as spreadsheets, and close your organization when you stop.
- [Languages](https://docs.kesho.eu/organization/languages.md): Which languages your page and events are offered in, and the one participants see when their own isn't offered.

## The Kesho app

- [Tickets in the app and in wallets](https://docs.kesho.eu/app/tickets-in-the-app.md): Where participants find their tickets, how they show them at the door, and what changes when you change the event.
- [Ticket transfers](https://docs.kesho.eu/app/ticket-transfers.md): A participant who can't come sends their ticket to someone else, who gets a new ticket in their own name. No resale, no screenshots.
- [The door poster](https://docs.kesho.eu/app/door-poster.md): A poster for your entrance and the queue. Participants scan it to get the Kesho app, so their ticket opens in a second.

## Help

- [What Kesho costs](https://docs.kesho.eu/help/fees.md): Free tickets are free. Paid tickets cost a small fixed fee each, plus Stripe's payment fee. No subscription.
- [Troubleshooting](https://docs.kesho.eu/help/troubleshooting.md): The problems organizers run into most, and where each page explains what to do.
- [Glossary](https://docs.kesho.eu/help/glossary.md): The words used in the admin and in these docs, in a sentence each.

## Other languages

- [Français](https://docs.kesho.eu/fr/llms.txt)
- [Nederlands](https://docs.kesho.eu/nl/llms.txt)
- [Deutsch](https://docs.kesho.eu/de/llms.txt)
- [Español](https://docs.kesho.eu/es/llms.txt)