Troubleshooting
The problems organizers run into most, and where each page explains what to do.
Every page of these docs ends with If something’s wrong: the messages you can see there, why, and what to do. The most common ones, by moment:
Getting started
Section titled “Getting started”| Problem | See |
|---|---|
| The sign-up code doesn’t arrive | Create your organization |
| Stripe needs a few more details | Connect Stripe |
| Publish event stays greyed out | Create your first event |
| Before you sell paid tickets | Legal details |
Selling
Section titled “Selling”| Problem | See |
|---|---|
| Participants see Payments are not available at the moment | Connect Stripe |
| This ticket type is sold out or Sales are closed | Ticket types |
| A promo code isn’t accepted | Promo codes |
| An order stays Pending | Orders |
| A participant didn’t get their tickets | Orders |
| A refund failed | Refunds |
| A payout failed | Fees and payouts |
Your event
Section titled “Your event”| Problem | See |
|---|---|
| The event isn’t on the marketplace | The marketplace |
| This event is over, so it can no longer be changed | After the event |
| Changing a date of a series | Series |
| A picture is refused | Pictures and media |
At the door
Section titled “At the door”| Problem | See |
|---|---|
| A scanner can’t be added | Set up door scanners |
| A ticket is refused | When a ticket is refused |
| A phone is offline | Check people in |
Still stuck?
Section titled “Still stuck?”Reply to any email Kesho sent you: it reaches the people who run Kesho. Say which organization, which event and what you see (a screenshot helps).