Support the organizer

Let participants add a voluntary contribution to their order, on top of their tickets.

2 minOwners and editors

Some participants want to give more than the ticket price: for a free event, a benefit night, a small venue. With Let participants support you, your checkout offers them a contribution.

Turn it on

In the event’s Details, tick Let participants support you. It applies to that event only.

What participants see

Under the tickets, Support the organizer offers a few amounts and a field for their own; the first choice adds nothing. The contribution is added to the order’s total and shows as its own line, Voluntary support, in the order and on Stripe’s receipt.

The smallest contribution is €2 (or the same in the event’s currency), so the payment fees don’t take most of it.

Fees and payouts

Kesho’s fee is per ticket: a contribution adds no platform fee.
Stripe’s fee applies to the whole payment, contribution included.
The contribution reaches you with the ticket money, in your next payout.

Free events

A contribution is a payment, so it needs Stripe connected, even on a free event. Without Stripe, a participant who adds one can’t complete the order; free tickets alone still work. Turn the option on only once Stripe shows Charges enabled.

Refunds

When you refund a whole order, you choose whether to Also return the support. It’s off by default: people who supported you often prefer to leave it. When you refund only some tickets of an order, the contribution stays.

If something’s wrong

What you see	Why	What to do
Participants don’t see Support the organizer	It’s off for this event.	Tick Let participants support you in the event’s Details.
A participant who added a contribution sees Payments are not available at the moment	Stripe isn’t connected, or charges are paused.	Connect Stripe, or turn the option off until it’s done.
A participant can’t give €1	The minimum is €2.	Nothing to do: the minimum protects the contribution from fees.