Promo codes

Discounts participants type at checkout, for all your events or one, with a limit of uses and an end date if you want.

3 minOwners and editors

A promo code takes a percentage or an amount off the tickets of an order. Participants type it on your event page, in Have a promo code?, before paying.

Create a code

Open Settings › Promo codes.
In New promo code:
- Code: type one, or Generate a random one. 3 to 50 letters, digits, - or _. Participants can type it in capitals or not.
- Discount: Percentage (for example 15% off) or Fixed amount (for example €10 off).
- Applies to: All events, or one event; for one event, all its tickets or one ticket type.
- Max uses: how many orders can use it. Empty or 0: no limit.
- Valid until: the last day it works. Empty: no end.
Choose Create code. It works at once.

Promo codes: the list with each code’s discount, events, uses and status

The list shows each code’s discount, where it applies, how many times it was used, and its status: Active, Not started, Used up, Expired or Stopped. The line at the top says how much your codes saved participants this month.

Change or stop a code

Choose a code in the list:

change its Max uses or Valid until, then Save limits;
Stop it: participants can’t use it any more, and orders already made keep their discount.

How a use is counted

A use counts once the order is paid (or confirmed, for free tickets). While a participant is paying, the use is held for them: the list shows it as in a checkout. If they don’t finish, the use comes back.

What participants see

At checkout, Have a promo code? opens a field. Once the code is accepted, the discount shows in the total. A fixed amount can’t bring the order below zero.

Why it works this way

Uses are held during checkout so a code limited to 20 uses can’t be used 25 times by people paying at the same moment.
Stopping keeps past discounts because those participants already paid the lower price.

If something’s wrong

These are the messages participants see at checkout:

What they see	Why	What to do
Promo code not found.	A typo, or the code belongs to another organization.	Check the spelling in Settings › Promo codes.
This promo code does not apply to the selected items.	The code is for another event or another ticket type.	Change Applies to, or tell participants which tickets it’s for.
This promo code has expired.	Valid until has passed.	Change the date and Save limits, if you want it to work again.
This promo code is no longer available.	It was used up, stopped, or hasn’t started yet.	Raise Max uses, or make a new code.

And in your admin:

What you see	Why	What to do
You already have a code with these letters.	Each code is unique in your organization, used up or stopped ones included.	Choose other letters.
3 to 50 letters, digits, - or _. shown in red	The code has spaces or other characters.	Remove them.