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Ticket designs

How the PDF ticket looks: its format, colour, logo and picture, and what's printed on it.

4 minOwners and editors

Every ticket is sent as a PDF, ready to print or show on a phone, and as a pass for Apple Wallet and Google Wallet. A ticket design sets the PDF’s look. Without one, tickets use the built-in design.

Make a design

Section titled “Make a design”

  1. Open Settings › Ticket designs, then New design.

    A new design: its name, format, colour, logo, picture and what’s printed on the ticket

  2. Give it a Name (for example “Rooftop series”) and choose its Format:

    • A4: prints at home, one ticket per page, folded once; practical information below the fold.
    • Half A4: picture and details side by side; two tickets per A4 sheet, with cut lines.
    • Boarding pass: a compact strip with a tear-off stub; three per A4 sheet. It has no picture.

  3. Choose the Color, the Logo (your branding’s, or this design’s own, in PNG or JPG) and the Picture: the Event cover (each event shows its own), an Own picture (the same on every event) or None (shapes in the design’s colour).

  4. Under On the ticket, choose what’s printed: the Price, the Order number, and for A4, below the fold, the Map of the venue, At the door (the doors time), a Note from you, and Questions: who to write to with a contact email.

  5. Preview shows it with sample data. Download a sample PDF makes a real one, with one of your events.

    The preview of an A4 ticket: the ticket above the fold, the practical information below

  6. Save design. Tick Default for events without their own design to use it for all your events.

Use a design for an event

Section titled “Use a design for an event”

In the event’s Details, choose its Ticket design. Events without one use your default design.

A design applies to the tickets sent from then on. Tickets already sent keep their look; … › Regenerate Tickets sends new ones, but invalidates the old ones (see below).

What participants see

Section titled “What participants see”
  • The PDF attached to their confirmation email, and in their account and the Kesho app.
  • Apple Wallet and Google Wallet passes use the same colour and logo.
  • Guest invitations show “Invitation” instead of a price.

If something’s wrong

Section titled “If something’s wrong”
What you see Why What to do
Create an event first: the sample ticket uses its date, venue and ticket type. The sample PDF needs one of your events. Create an event, even a draft.
The logo doesn’t appear on the PDF It’s an SVG or another format the PDF can’t print. Upload it in PNG or JPG.
No map on the ticket The venue has no pin on the map. In Settings › Venues, pick the venue’s address from the suggestions. The ticket then shows the map; meanwhile it shows the address and a directions link.
Participants still have the old design Tickets already sent keep their look. Leave them: they work the same. Regenerating would invalidate them and send new ones to everyone.
You deleted a design events used They switch to the default design. Choose another design in their Details if needed.
Section titled “Related”